Frequently Asked Questions

Your username is your Bill-To account number, and your password is your zip code. If you need more help, please contact Customer Service at 1-877-7VOTIVO.


Thank you for your interest in Votivo! We have an Authorized Dealership Program. Click HERE for more information.


Customer Service is available to help you Monday through Thursday 8:00 am to 6:00 pm and Friday from 8:00 am to 5:00 pm EST. Please feel free to call 1-877-7VOTIVO (877-786-8486) to speak with an experienced Customer Service Specialist or send an email to

The quickest way to find out about existing and completed orders is to log in with your username and password.

You may also contact our friendly Customer Service department at 1-877-786-8486.